Amy Thorlin Training Director

Thank you for visiting the support section of the NTTI Web site.  On this page you will find the answers to some of the most commonly asked questions we have received over the years.  New to this section are the support videos.  The brief videos will walk you through some of the basic steps necessary to set up your account and begin your learning adventure. Some things to remember when visiting the new site. Each person requires their own account (this is different than the old site)     You can purchase your course in advance through the store -or- you can wait until you have passed the test and then purchase the course Salon Owners will appreciate the fact that you can purchase multiple packs of courses/tests through the store without having to take the course

General Questions

Q: Where can I find my test scores?

A:  When you are logged in to the system, click on the 'My courses' link on the left menu system under "My Account".  You will see your available courses and test scores for the courses you have already taken.

Q: Why can't I post questions in the forum?

A:  The forum is only available to registered users of the NTTI site.  If you have purchased a course and have an account with us, you will be able to post to the forum once you are logged in to the system and accept the forum agreement.

Q:  I forgot my password, how can I find out what it is?

A:  Use the forgot password link on the sign in page, or click on this link.

Q:  I have a promotion code from my employer, how do I use it?

A: Next to My Cart in the left menu system, click on view.  You can enter the promotion code at the top of the screen.   The item associated with the promotion code will be added to your cart.  Next, continue through the checkout process.  If you don't already have an account with NTTI, then you will need to create your own personal account.  If you already have an account with NTTI, then enter your credentials to complete the check out process.

Q:  I purchased a course that had multiple packages in it (i.e. 10 Pack of Indoor Tanning Tests).  I'm not sure where I can find out the promotion codes to give to my employees?

A: First, log in to your account with the credentials you used to purchase the courses/tests.  Next, on the left menu system click on the number next to My Promotions.  When you click on that link it will take you to your account profile.  Towards the bottom of the page you will see your promotions.  That is the code that you and the people who plan on taking the course will need to use to take the test. The number of promotions will decrease once you or your employees start using the promotions.  You can easily keep track of how many promotions you have used and how many you have remaining.

Q:  I just passed one of the courses, how can I download a temporary certificate?

A:  You can view/print your temporary certificate from your profile.  Log in to the system, once you are logged in to the system, click on My Courses on the left menu.  Scroll to the bottom of the screen to view your certificate and course score.